EDD launches new tools, including text message and chat bot services, to assist workers
Sacramento – Total unemployment benefits paid to California workers struggling through the COVID-19 pandemic now tops $22.2 billion, including payments issued for the first few days of the new 13-week federal extension known as Pandemic Emergency Unemployment Compensation (PEUC). According to the latest data from the state Employment Development Department (EDD), more than 5.6 million unemployment claims were processed since the pandemic began, and a total of $3.4 billion in benefits were paid last week alone.
In just the last three months, the EDD has paid just shy of the total unemployment benefits issued during the entire year at the peak of the Great Recession in 2010 ($22.9 billion).
EDD Introduces New Help Tools to Assist Workers
In recent weeks, EDD introduced a chat bot on Facebook (“Send Message”) as well as on the website (“EDD Help”) to answer claimants’ questions in English and Spanish, the EDD has also launched a new text message service. The EDD has also launched a new revised page of frequently asked questions (FAQs) featuring the most common questions we are hearing about each week from our customers. Here is a sampling of some of the most recent developments in serving California workers impacted by the pandemic.
What can I do if I have a question or want to know the status of my claim and I can’t get through on the call center lines?
In addition to a chat bot feature the EDD implemented on Facebook (“Send Message”) as well as website (“EDD Help”) to answer claimants’ questions in English and Spanish, the EDD has also launched a new text message service. These texts notify individuals about updates on their UI claim including when the claim is processed in our systems and when the first benefit payment is issued on the claim.
The EDD is also now expanding this service to notify individuals when a federal extension is filed on their behalf, when we need further documents from individuals to verify their identity, and when we have received those documents verifying the identity. This will help keep individuals posted on developments with their claim and reduce the need to call for assistance, freeing up access to agents for those who have more complex issues and need to talk to a representative.
Text alerts are sent from 51074 to the phone number the claimant indicates on their UI application. There is no cost to use this service, but standard carrier fees for text messaging may apply and the service can only send a message, not reply to messages from a claimant.
Is EDD getting more staff to help keep up with the demand for benefits?
Yes, when unemployment was at a record low in February, the EDD had low federal funding and low staff. But as the workload has spiked, the EDD has received more federal funding to support a mass expedited hiring effort. So far, the EDD has hired at least half of an initial 1,800 staff we are seeking to help process an unprecedented volume of unemployment claims, assist customers in our call centers, and review documents from claimants and employers to determine benefits. The EDD is now also hiring an additional 1,200 for a total of 3,000 new staff over the next few weeks to bolster the delivery of critical unemployment services to Californians in need. For more information about the positions being filled, visit the EDD Careers webpage.
If I’ve run out of my regular Unemployment Insurance benefits, how quickly can I get 13 weeks of extension benefits?
As of May 27, the EDD is regularly sweeping our system to identify claims that started on or after June 2, 2019 and all associated benefits are exhausted. If you do not have enough subsequent wages to make you eligible for a new regular UI claim, the EDD will automatically file a Pandemic Emergency Unemployment Compensation (PEUC) extension on your last UI claim. You will receive a notice through the mail about 5-7 days later with more information. But for a faster process, check the Inbox of your UI Online account for an email about potential extension eligibility, and then a follow-up email within a few days about weeks available to certify for payment.
If my benefit year started before June 2, 2019, can I get extension benefits?
PEUC extension benefits are available on claims that started as early as July 2018 if you are fully or partially unemployed. Starting next month, the EDD will start mailing notices to those who used all their UI benefits sometime after July 2018 and before June 2, 2019, who were not included in Phase 1. If you are in this group, you should not delay in applying for a new UI claim if you haven’t already done so since your benefit year has expired. If you are not eligible for a new regular UI claim, the EDD will automatically file a PEUC extension on your last UI claim.
Do I have to wait for an EDD Customer Account Number before I can certify my eligibility for payment?
The EDD will automatically complete your registration in UI Online for those who file their claim through UI Online and don’t have any issues requiring identity or wage verification. That means you can move more quickly to certifying your eligibility for payment rather than waiting on a notice through the mail with your EDD Customer Account Number (EDDCAN). Look for an email that says “New Online Account Created”.
For all other claimants, look for the notice with the EDDCAN mailed to your address which you can use to finish your registration in UI Online and move to certifying for benefit payments. If you have received an Award Notice but have not received your EDDCAN email or notice, call 1-833-978-2511 from 8 a.m. to 8 p.m. seven days a week.
What can I do if my claim status shows “pending”?
A “pending” status means a potential eligibility issue is identified on either your initial application for benefits or your certification for your benefit payment and staff will have to follow up if it can’t be automatically processed through our system. This can occur for a number of reasons including EDD needing to first verify your identity or your wages which don’t match with our records. In some cases a payment can be made after such a review. In other cases, the EDD is required to schedule a determination interview. You will receive a notice in the mail with the date and time of your appointment to speak with an EDD staff who will ask you questions about the eligibility issue. The staff person may also have to follow up with your employer.
Reasons that necessitate further fact-finding include your ability and availability to work, reasons for separation from your employer, and other eligibility requirements defined by law. The EDD will send you a notice in the mail if you are found ineligible for benefits, or the pending weeks will be processed and you will receive an update in the Inbox of your UI Online account. The EDD recommends you continue to certify for any weeks that become available while your claim shows pending, in order to quicken the issuing of benefits if and when you are determined eligible.
I’m a full-time student who usually works part-time, but I am unemployed or have reduced hours due to COVID-19. Am I eligible for PUA benefits?
Yes, PUA benefits are available to people who work part-time, and who are unemployed, partially unemployed, or unable or unavailable to work because of one of the COVID-19 related reasons provided under the PUA program. In addition, based on your work history, you may qualify for unemployment insurance (UI) benefits. The EDD will first determine whether you have sufficient work history to qualify for UI, and if you do not, you may qualify for PUA. If you qualify for either UI or PUA benefits, you will receive an additional $600 in federal stimulus funds on top of your weekly benefit amount between March 29 and July 25, 2020.
I’m a full-time student who usually works during the summer months when school is not in session but I was not able to get a summer job this year due to COVID-19. Am I eligible for PUA benefits?
If you were scheduled to start or return to a summer job but the job offer fell through due to COVID-19, you may be eligible for PUA. However, PUA does not provide benefits to people who have been unable to search for or obtain a job due to COVID-19 unless they are unemployed due to another COVID-19 related reason provided under the PUA program.
22.2 billion paid already and I still havent gotten any payment. Ive been unemployed since march 26 I was fired from my job because the company where I worked had to reduce the workforce as a direct consequence of covid 19 and work with a skeleton crew of three. Seventeen of us where clipped the same day just like that. I applied for unemployment benefits the same day, iI figured Id get approved fairly quick because I ve worked constantly since the age of 16. About 10 days or so I received a notification of benefits awarded and the details of my claim it seemed a bit odd to me since the ammount of the benefits awarded said 0 but my employers info and the wages were accurately displayed for the standard base period so i figured it was a mistake a typo or something so when it came time to certify for benefits I called them before filling my certification form just in case when i finally got though to someone after about 45 min. Of redials the lady told me to go ahead and certify but that my bensfits amount had to go through a process o recomputation because somewhere along a mistake had been made that had listed me as not having reported any wages on my claim to which I asked how is that possible i got a letter that clearly displayed the ammounts. She then apologized and told me it had been their mistake but not to worry because she was gonna correct the information and “send to the guys for recomputation” but that unfortunately I was gonna have to wait about three weeks more to get a deposit I said ok as long as I get a deposit. I thought 5 weeks total to get a check isnt that bad given the volume of work they have. To make a long story short is now june 4 and after several phone calls and promises and assurances by them that I would get the help needed but to please wait another 10 days and then 3 more weeeks and so on. I HAVENT GOT A SINGLE PENNY ALTHOUGH MY CLAIM NOW IS ALL SET FOR PAYMENT!!
The situation for my family is in the desperate side now that we have gone through all of our rainy day savings. Rent and bills are due in the next 10 days an there is $125 in the bank. 😿😿
i have been waiting a month now i got an award notice but no customer account number,and cant get anyone on the phone ,i need this so muchwhats going on.i filled out all the weeks of certification ?
I have had issues with anxiety for a long time now, but as of recently they’ve been getting worse. I worry so much about every single little thing that goes on in my life that even going down the stairs can sometimes scare me because I’m afraid that I’d somehow fall down. Especially in this pandemic, it has gotten much more severe for me. I’ve taken a few screening tests online, and they all mentioned that I have strong indications of an anxiety disorder and that it’s time for me to get help. However, I have no idea how to bring this up to my mom. In early 2019, my anxiety was at a pretty high peak and I told my mom that I wanted to get help. I’ve mentioned these issues so many times to her, yet every time she always said that I’m fine, that everyone has bad days, and that it’s normal. But my anxiety has really interrupted my life. I have trouble focusing, I can be antisocial, I’m scared to do things and have so many thoughts that stress me out, as well as these thoughts even resulting in physical health problems. The trouble focusing part is especially concerning because I need good grades to renew my HS scholarship, but I just can’t seem to focus. Usually, I’m pretty open with my mom about everything. But not this. Last time, when I told her I wanted professional help, she told me I’d be fine. Maybe she thought I was exaggerating? I don’t feel like myself. I don’t feel like doing anything significant and it’s really tiring. Please help me?
I was receiving pandemic assistance until December 21st when I received a notification like a million other people that it was suspended due to high risk for fraudulent activity and to verify myself to verify ID me I did that and was successful and yet it never went through and I even connected with a trusted referee in which he disconnected me and I can never get through again the 30 days have elapsed I kept trying and emailing both Edd and ID me telling them the issues and that it was successful I have screenshots of it all and then my status went from pending to disqualified and I received the letter now I have to send my stuff in the mail it’s been 4 months and this IV me verify me is garbage it does not work because they said they could not verify my video selfie to my passport and California driver’s license lol that means their software does not work it is a scam they are scamming the government and I’ve been waiting for months and now I have to send in by mail all my documents and wait another month or so during the appeal and it is ridiculous for months of no money for no reason just to verify myself in which I did and have screenshots of it all and sent it to ID me and they did nothing until after the 30-day. Saying it’s too late you must contact EDD a suspended your account although I sent 10 to 12 questionnaires and waited for them to respond in which they said someone would get back to me shortly and no one ever did the same with EDD I told them that I submitted all the stuff and that it’s so how did not go through and it still says pending and then it went from pending to suspended or disqualified I mean now it is so discouraging and frustrating since no one is accountable and they are basically trying to make up for the losses by giving other people money they shouldn’t have and not giving Jimmy people their claims and making it almost impossible to get the money they are entitled to from the federal government